Frequently Asked Questions
Everything you need to know about shopping with Organic Basics.
What materials do you use in your products?
We prioritize sustainability by using certified organic cotton, Tencel Lyocell, and recycled nylon. Each material is chosen for its low environmental impact and long-lasting durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unwashed condition with tags attached. Please note that for hygiene reasons, underwear cannot be returned unless it is faulty.
Are your manufacturing processes ethical?
Yes, we only partner with factories that ensure fair wages, safe working conditions, and no child labor. We regularly visit our suppliers to ensure our ethical standards are being met.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Organic Basics clothing?
To extend the life of your garments and save energy, we recommend washing at low temperatures (30°C/86°F), avoiding the tumble dryer, and using eco-friendly detergents.